Yes, but due to the circumstances surrounding COVID-19, some orders experiencing delays in shipping times. We thank you for your patience.
Sometimes, yes. Most carriers are experiencing delays in both updating tracking links as well as delivering packages. In some cases, our carriers are skipping scanning packages into the tracking system until the final scan - which is delivery. This means many of our customers aren’t seeing tracking updates and then - voila- their package arrives. We have the same tracking information as you, but if it’s been 15 days and you still haven’t seen your package (or any tracking updates), please get in touch at contact@theskindeep.com
Bear with us. We've been having this issue with carriers due to delays they’re experiencing. Our fulfillment center is asking that customers wait 48 hours for their tracking link to update - as it usually does within that time frame. If you’re still having issues after 48 hours, please get in touch so we can follow up.
We apologize. We know it’s frustrating, but our fulfillment center only allows us to file claims for lost-in-transit orders once carriers fail to update their tracking links for 15 consecutive days. If this happens, we can either issue you a refund for your order or send a new order out to you. Please let us know at contact@theskindeep.com after 15 days if you’ve still not received your package.
While we're so excited about you for wanting to support our work, at the moment we don't need much translation help beyond what we already have planned. We'd love to add you to our database of possible translators, though, so drop us a line and we'll let you know if we could use your skills in the future!
Thanks so much for your interest in helping us share {THE AND} with even more humans! One of our biggest goals with our {THE AND} project is to explore connection, love, and the human experience across the United States and the entire world. Here is a link to our Local Resident Partnership from where you'll find more information about being a Local Resident Partner and you can let us know a little bit more about yourself. We look forward to hearing from you!
The Skin Deep is a pretty great place to work, so we understand and thank you for your interest! At the moment we're not offering any internships, but we'd love to hear from you if you're interested in a future opportunity. Drop us a line here and tell us why we'd be lucky to have you, and we'll add you to our mailing list so you'll be the first to know when an internship opens up.
We're not actively hiring at the moment, but are always looking for great humans with whom we can collaborate. If you're interested in an opportunity at THE SKIN DEEP, you can visit www.theskindeep.com/careers where we'll update any searches we're conducting for new members of our team!
We don’t, however there’s a special place in New York City where you can find our card decks: Winner’s Corner at 83 West Street, Brooklyn, NY 11222 proudly carries {THE AND} products.
It depends on where you’re ordering from. In the US it takes 2 business days for orders to process, and then 3-7 business days to deliver. International orders are country specific, though, and some may be subject to additional customs charges and extra shipping times.
When you purchase 2 or more of our editions, you'll receive our bundle discount (up to 20% off!). We announce discounts and promotions via our newsletter first, so we suggest you sign up at www.theskindeep.com so you don't miss any.
At the moment, we don’t offer gift notes as an option with our orders. Of course, this just means we encourage you to send a recording of your gift message or make a video call with the gift recipient to make it even more personal! (Can you tell we like human connection?)
Oof, this is a tricky one. Our fulfillment center automatically processes shipments every thirty minutes, which means we aren’t able to do much in regards to changing any order information (including items and shipping address). You’re welcome to send us an email at contact@theskindeep.com and we’ll do what we can to help you out - but unfortunately cannot guarantee we’ll be able to make changes to your order once it’s been processed.
We completely understand you may change your mind about your order! In most cases, because orders are processed every 30 minutes automatically by our fulfillment center, we won’t be able to stop them from shipping. If you let us know within 24hrs of placing your order that you’d like to cancel it and we aren’t able to stop it from processing, we’ll move forward with your order as a return - no worries.
We will gladly exchange orders in their original, unopened condition, within 30 days of being purchased. We do not accept returns for refunds.
Sometimes it can take 48 hours for our carriers to update their systems. Sometimes carriers skip scans in packages at certain steps of the way. Please be patient, give it a day or two, and then let us know if you’re still not seeing any info on your shipment. We’ll be happy to help!
Bear with us. We've been having this issue lately due to the delays our carriers are experiencing because of COVID-19 and widespread protests.
Our fulfillment center is asking that you wait 48 hours for your tracking link to update (which it usually does within that time frame). If you’re still having issues after 48 hours, please get in touch so we can follow up and figure out what’s going on.
Oh no! We’re so sorry to hear that. Sometimes packages can get treated a little roughly by carriers. Drop us a line at contact@theskindeep.com and we’ll be happy to discuss reshipping your order or offering a full refund!
Of course. We’re sorry you didn’t get your package in a reasonable time. Drop us a line at contact@theskindeep.com and we’d be happy to issue a refund for the difference had you paid for regular shipping.
Oh no, that’s frustrating. We’re so sorry, but sometimes our fulfillment center makes mistakes (we’re only human, after all). Drop us a line here and we’ll immediately send you the proper items. Sorry about that!
We apologize for that. We know it’s frustrating, but our fulfillment center only allows us to file claims for lost-in-transit orders once carriers fail to update their tracking links for 15 consecutive days. If this happens, we can either issue you a refund for your order or send a new order out to you. Please let us know after 15 days if you’ve still not received your package.
Ugh, that’s the worst. We’re so sorry your package was taken, but unfortunately there isn’t much we can do once the carrier has delivered the box. We suggest taking a claim up with the delivery service to see if they will reimburse you. Mail thieves are the pits, but we can only hope they’ll use {THE AND} card game to look inwardly and discover more about themselves (and realize they should stop taking other peoples’ mail).
Hm, that’s very odd. Drop us a line at contact@theskindeep.com with your address so we can confirm it, and let’s find out why.
You can buy it right here from our online shop or grab one at a {THE AND} live event.
{THE AND} experience works best with one-on-one conversation. However, a few of our editions can be played with multiple people at one time - check out the Coworkers, Strangers and Friends packs, for example!
While the Couples Edition is meant for ages 16+ (as it contains sexually explicit material), every other edition can be enjoyed by all ages.
The only rule we have is to be honest. Other than that, it’s easy - players sit closely together, pick 12 cards, and take turns reading and answering all 12. You should try to answer every question, but you do have the option to pass, if you like. The full “rules” can be found on the packaging for more details.
The experience is designed to be played with 12 questions (which the players ask back and forth). This can foster conversations anywhere between 40 to 90 minutes (or longer), but you should feel free to ask as many or as few questions in each session as you feel is right for you.
Of course not. Players can choose to pass as they feel necessary, but the intention of the game is to create a comfortable and open space that fosters honest dialogue - no matter how difficult.
While a few of our questions are included in multiple decks (as they're great and apply to more than one kind of relationship), the majority of our decks' questions are unique to the relationship of that deck.
We don't send out lists or digital versions of our cards, as it’s hard for us to keep our product from being replicated. However, we do have a brand new app for iOS and Android, which you can download at www.theskindeep.com/app if you’d like to access the experience in digital form!
We like to think of our Dating deck as slightly more casual - covering everything from "hello," through to "I love you." From the "I love you" stage onwards, we suggest our Couples deck. It really depends on where you are in your relationship, though. Here’s an example of a Couples deck question and a Dating deck question so you can compare:
Couples: What do you love about our relationship?" Dating: What's something you want to experience in all your intimate relationships?
We created our Long Term Couples deck for couples who've been together for a really long time. This means that the questions in our LT Couples deck assume that you and your partner have been together for many years. Conversely, the Couples deck is best suited for any type of romantic or intimate relationship, and doesn’t take a specific length of time players may have been together into account.
Not at all. The Coworkers deck was created to help you bond with your workmates and learn more about them as you communicate openly - not reveal your deepest secrets. Here are some examples of questions in the Coworkers deck to help you get an idea of the types of prompts you’d encounter:
What is my greatest talent that I could utilize more of?
If you could add one person to our team, who would it be and why?
How is our team helping you become the person you want to be?
How do we define success differently than our competition?
We don't have an Exes Edition specifically, but we recommend exes try the Healing Edition. The questions are ideal to help restore, reconcile and repair - especially if a relationship is struggling or strained, or has ended completely.
There are! We are always working on new experiences for you to take home. Subscribe to our newsletter at www.theskindeep.com/subscribe to stay informed about our new releases!
That’s fine! Everyone is allowed their opinion. We sincerely hope that you truly enjoy connecting with the card game, but if you don’t, or find you have had an unpleasant experience, please contact us and we’ll happily discuss ways to help you get more value or enjoyment out of them, if you like.
Right now we are working on creating foreign language versions of every deck. We already have German, and are working on French and several other languages. Subscribe to our newsletter at www.theskindeep.com/subscribe to hear about new releases as they occur!
Oh, this is easy. The symbols on our card decks are simply small design elements we use to categorize the questions - they have no impact on the experience or the way you navigate the questions when playing.
After seeing our documentary, we were overwhelmed with people who reached out wanting a way to experience a deeper connection like they had witnessed. We decided to create a tangible card-based version that uses 199 of the very same questions you see in our videos, so our fans could take the experience home. {THE AND} Card Game lets you laugh, love, and cry as you create a deeper connection through powerful and honest conversation.
First of all, thanks for the love for our product! When it comes to using our decks in your own creative projects, we only ask that you credit us in full and that you don’t recreate our {THE AND} format.
{THE AND} is an Emmy award-winning interactive documentary project that invites the viewer directly into the intimate space of real people’s relationships. With over 200 couples filmed worldwide (and millions of views), the project is continuing to grow as we create the world’s first digital database of human relationships.
{THE AND} is an Emmy award-winning interactive documentary project that invites the viewer to peer directly into the intimate space of real people’s relationships. With over 200 couples filmed worldwide (and millions of views), the project continues to grow as we create the world’s first digital database of human relationships.
THE SKIN DEEP is the hub behind {THE AND}, as well as a host of other interactive projects that center around relationships, connection, and the human experience in the digital age. We’re a small team of creatives who believe in genuine, authentic experiences that foster deeper understanding, compassion and connection. You can learn more about us at www.theskindeep.com
We at THE SKIN DEEP believe that a relationship isn’t simply you/I, him/her, us/them. It’s the and that connects us - you and I. Him and Her. Us and them. This “space in-between” is where the name of our {THE AND} documentary originated.
Most of our videos are published on our YouTube channel: www.youtube.com/theskindeep Our interactive experiences can be found on their own sites:
While we’re so excited about you for wanting to support our work, at the moment we don’t need much translation help beyond what we already have planned. We’d love to add you to our database of possible translators, though, so drop us a line and we’ll let you know if we could use your skills in the future!
Thanks so much for your interest in helping us share {THE AND} with even more humans! One of our biggest goals with our {THE AND} project is to explore connection, love, and the human experience across the United States and the entire world. Here is a link to our Local Resident Partnership form where you'll find more information about being a Local Resident Partner and you can let us know a little bit more about yourself. We look forward to hearing from you!
The Skin Deep is a pretty great place to work, so we understand and thank you for your interest! At the moment we’re not offering any internships, but we’d love to hear from you if you’re interested in a future opportunity. Drop us a line here and tell us why we’d be lucky to have you, and we’ll add you to our mailing list so you’ll be the first to know when an internship opens up.
We’re not actively hiring at the moment, but are always looking for great humans with whom we can collaborate. If you’re interested in an opportunity at THE SKIN DEEP, you can visit www.theskindeep.com/careers where we'll update any searches we're conducting for new members of our team!
